 My Computer Blew Up—Literally.
Terri Kinne, owner, Kinne Design
Platform: G5, Tiger, CS4 Suite, 2 printers
At 10:00 p.m. my computer actually blew up—literally—we’re talking smoke pouring out the back followed by that wonderful burnt electric smell. Needless to say I was horrified. It’s one thing to lose the hardware, but my next thought was what else did I lose that I didn’t have backed up, and then, how am I going to meet my deadlines? I called Ed, the owner of Central Coast and left a rather frantic message. I was not surprised when he called me right back and told me not to worry—remember this is 10:00 at night.
“Remember this is 10:00 at night”
That’s the kind of responsiveness I’ve come to expect from Ed. He came out first in the morning, his customary Mountain Dew in one hand and a temporary machine for me to use in the other. After recovering all my files off my hard drive, he helped me decide the best business strategy for a replacement machine. I say that because with Ed it’s not about the hardware of software, they’re just tools, but it’s about the health and welfare of my business and where I’m going with it. Oh, and he doesn’t make you feel dumb for asking, well, dumb questions. I know he’s got clients way bigger than my little business, but when makes a house call it’s like you’re the only one that matters.
— Terri Kinne, Owner, Kinne Design
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 New York Magazine Relies On Central Coast For Key Transition
“Central Coast was extremely patient, helpful and unobtrusive, as they helped guide us through a very challenging relocation from New York to Minneapolis. Imagine a completely new creative staff of art directors, copy editors, freelancers, all needing different levels of access to servers, printers, passwords, data, images, and none of us really had any established workflow or working status for the technology we had inherited. Ed and his team helped us sort it all out, made recommendations that improved workflow and protected the many deadlines inherent in publishing an iconic magazine.”
— Monica Moses, Editor in Chief, American Craft Magazine |
| “Troy is one awesome guy. The dream machine is up and running and GORGEOUS, and Troy was great to work with. I’m sure you figured I was a little apprehensive about the in-home “gourmet” treatment, and I am now a true believer. A total convert. The Apple Store and the Genius Bar are NOT the only go-to guys at the front of my little black book anymore! THANKS for your help in getting that all set up! Have a splendid day.” —Amy Lengsfeld
“My iMac is working great! Thanks for all your speedy help!” —Amy Madsen, Owner, Madsen Design
“Thank you. Don’t know what I’d do without you. I very much appreciate your quick responses & support!” —Karen Engelbretson, Owner, KJE Design “I can’t tell you just how appreciative I am for all the help you have given me. Crazy….I feel like I am whole again! (in a weird way!) But seriously, thank you so much, and I will not hesitate to promote any future clients to you & your team.” —Colleen Bocan “Thanks again for taking care of getting our huge files converted. Happy clients = happy us!” —Jill Maki, Project Manager, Franke+Fiorella “Just wanted to say that so far my machine has been running like a champ. Thanks so much for getting her to run faster!” —Teresa Setterlund, Owner, appleberryink “Thanks for the time today Ed. I’m a lucky duck to have a resource like you.” —Barb Nagell “Thanks for taking the time to meet with me yesterday. It was an absolute delight. Your passion and obvious expertise is inspiring! I look forward to talking with you again.” —Cindy Bielke “Thanks for taking the time to help me late yesterday afternoon. With your help I was able to talk my mom through installing a current version of Quicktime, getting her registered on Cornell University live sports video web site and with only minutes to spare was able to watch her grandson wrestle live with 1000 miles between them. My mom was thrilled and I just want to say Thanks again.” —John Schreiner, Owner, Studio-JAS “Just wanted to say “thanks” again for problem solving the printing issues with my new computer. It has been working like a charm! You are the best!!” —Terri Kinne, Owner, Kinne Design “I just wanted to tell you how much the kids and I are enjoying the new, improved Mac! And the iBook with external monitor works great downstairs, too! Thanks again so much for all your time, advice, etc. It was my pleasure!!” —Stephanie Sample |
Best Apple Service in MN
We trust Central Coast Solutions with all our computer sales and support. Ed and his team make sure all our projects go as smoothly as possible, and make us feel like one of their most important customers whenever we contact them. Why goto the Apple store for expert help, when you can have it come to you? And we consistently get more than we bargained for. Couldn't be a more satisfied customer! Keep up the great work.
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